Download Retina’s whitepaper to learn: ● How to accurately calculate customer lifetime value ● What you need to compute CLV at the individual level ● How...
Over the past several years, “journey mapping” became an industry buzzword. Consumer, retail and healthcare leaders often embark on journey mapping projects...
This guide gives you: Top CRM features to consider Most requested features - buyer survey Comparison of the top-rated systems Expert recommendations and pricing....
This guide offers an indispensable checklist for powering behind-the-scenes customer operations with digital workflows to create a customer-obsessed organization.Request Free!
Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than two-thirds...
This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times against promised SLAs and put information...
See how to: Break down silos and automate processes across teams Detect and prevent potential issues Identify opportunities...
Read on to learn how organizations like Blackhawk Network, Kiwi Bank, and Teradata upped their game to meet increasing customer expectations in the face of adversity with...
Organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. In the new normal, scaling your operations for unplanned...
The right HR technology can enable you to better manage, develop and engage people and make better strategic decisions. However, the opposite is also true. Sticking with the...