The broken promises of chatbots are harming their reputation. In theory, they’re a quick and convenient way for customers to get support when they really need it. However,...
Customer service teams today benefit from automation, AI and machine learning to improve efficiency and effectiveness and an improved customer service experience, at...
Customer service is often an overlooked strategic element in most companies. Although creating great customer experiences is talked about by many, business investments are...
Google APIs, besides streamlining the technology sector, also have revolutionized it. Several companies have used it till now and have found it beneficial. Google APIs are...
In this eBook guide from Ledgeview Partners, a top-rated business and technology consulting firm that specializes in Sales, Marketing, Customer Service, and CRM solutions...
​Whether you’re a large or small retailer, chargebacks are a financial and administrative headache. Although chargebacks are intended to protect consumers,...
You’re a creative—not a juggler. Yet you, like most creative leaders, probably spend your days performing a near impossible balancing act managing workloads, competing...
Chief Data & Analytics Officer Fall Virtual delivers content you cannot find anywhere else, delivered by North America's leading CDAOs and Data & Analytics leaders....
Marketing work is essential. Treat it that way. The best organizations—and the best marketing leaders—win by being outcomes[1]oriented, promoting a high level...
The pandemic fueled a dramatic shift to e-commerce that no one saw coming. By the end of 2020, online shopping in the U.S. had increased by a whopping 44%, with online sales...