The world has changed rapidly in the past year and signs point to those changes continuing—especially when it comes to consumer behavior. Learn how digital dynamism can provide your business with the flexibility you need to effectively harness te…
The rise in streaming usage has fueled a concurrent rise in connected TV (CTV) access. CTV reaches 141.9 million adults in the U.S. every week—more than 67% of the adult population. CTV advertising offers data-driven marketers an extremely uni…
Join experts from Terminus, NetLine and ON24 to understand the trends at work and get the answers to your questions. In this session we’ll explore: Why privacy concerns are making first-party data more important than ever. The vital foundati…
An ongoing challenge for organizations of all sizes has centered around how to accelerate analytics projects and extract analytical value without compromising privacy. Data scientists struggle to get access to sensitive data for analytics rapidly, and …
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what enterprise search used to be, what it is, and what it will be! If you are wor…
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate annual sales of more than $1,000. This implies even though e-stores have mushr…
Apart from getting the basics right and providing answers, your community needs to become customers’ go-to place. This fulfills two things–you know their perspective to make your product(s) and services better and you create long-lasting tr…
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal k…
Learn how pairing Slack and Zendesk together enables teams to deliver world-class customer service by bringing all your customer support interactions and conversations into one place. Using the two tools together, agents can instantly access experts an…
Learn how data can impact your organization exploring our Modern Data Culture Learning Channel. This video series is composed of quick 45-minute sessions that give you insights into what data can do and how it can transform your business. …
