The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate...
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what...
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions,...
AT&T has a legacy of innovation and a market focus of giving customers what they want that has solidified them as a global leader in the telecommunications, media, and...
Evaluating which DevOps solution is right for your organization is an important process that can affect productivity, data security, production costs, team morale and more....
Recent events have reinforced an important lesson for leaders around the world; planning for business continuity is critical. Leaders who fail to consider potential hazards...
Here is an easy question: Who develops Salesforce applications? The answer, of course, is developers. However, the reality is that low code development revolution is altering...
The Hotels Network is an innovative technology company that believes there is extreme power in personalization. Travelers expect a personalized experience and hotel...
Manually processing documents costs enterprises billions, is error prone, and leads to low customer satisfaction. Hear from Kiran Bellare, Lead Product Manager Document...
DataOps looks set to become the future of enterprise data management. But there’s still much confusion around what a successful DataOps implementation looks like and...