Reviewing hundreds of thousands of unique public comments is no small task. However, by combining the right project teams with the latest technologies, this firm was able...
For many this involves building new A.I.-powered capabilities in their business, for example risk-based scenario planning, real-time inventory optimization, and predictive...
Among the biggest challenges health care marketers face today is limited access to the research needed to create better products and services. Yet, it shouldn’t be this...
Do you want to set your organization up for success with CRM tools like Microsoft Dynamics 365 starting from day one to years beyond your initial implementation day? If yes,...
Organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. In the new normal, scaling your operations for unplanned...
Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering an effortless service experience...
These quick-read summaries of their Knowledge 2020 breakout presentations offer insights into innovative approaches for unified customer engagement, field service, and service...
See how to: Break down silos and automate processes across teams Detect and prevent potential issues Identify opportunities...
See how to: Increase the use of self-service with automated solutions Help customers complete requests and get answers fast ...
We believe only ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly...