Evolving your Customer Journeys to the Next Normal
The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for help adapting to the unexpected....
Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management
Operational improvements include: Improved first contact resolution by up to 20% Reduced cases initiated over phone by 40% Increased revenue retention by $5.2 million...
Drive Customer Loyalty with Connected Digital Workflows
Organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. In the new normal, scaling your operations for unplanned...
Demystifying Self-Service & Case Deflection
Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support...
We Want It All, and We Want it Same-Day
Many more supply chains will move goods in a continuous flow, pulled by demand rather than pushed out the door for storage and distribution over time. Orders will originate...
10 Red Flags to Question When Choosing a Visibility Partner
The right supply-chain visibility partner can offer useful analytics that will help a company optimize operations, improve customer experience and ultimately strengthen the...
Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations...
An E-tailers Guide to Delivering User Experiences That Drive Sales
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate...
Cognitive Search for Marketing
Every marketer faces different challenges. Although the underlying goal remains the same, some teams fail to curate relevant content, while others, despite having abundant...
The Expert Guide to Picking a Search Provider for Salesforce Users
Internet search engines and e-commerce channels have made people accustomed to search engines that deliver without fail almost every time. For them, the same experience is...
