Jornaya commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to examine the ROI of Jornaya’s Activate solution. To calculate the total economic impact and ROI, Forrester interviewed Jornaya Activate customers across fi…
CRM platforms are relieving time burdens for sales associates, to get them back into the hand-to-hand combat of personalized sales. By integrating your CRM tools with a CPQ solution you can automate and professionalize that personal engagemen…
A new Total Economic ImpactTM study conducted by Forrester Consulting on behalf of [24]7.ai can help answer that question. You’ll learn how analysts measure the ROI on customer service AI and automation. And you’ll discover why enterpr…
Advances in video monitoring systems and greater integration between devices, data and solutions are helping retailers take their existing infrastructure to the next level. In this guide, you will discover how you can leverage video beyond just monitor…
How Technology Companies Plan to Innovate and Drive Sales Effectiveness Many CROs and CMOs are now taking bold steps to innovate Sales Enablement strategies and programs for greater sales productivity during trying economic times. As such, Sal…
2020 has been a watershed year of eCommerce, and the trend will continue in 2021. Retailers are making online personalization and customer engagement a priority to become the preferred destination for the digital shopper. If you’re getting ready …
2020 has been a watershed year of eCommerce, and the trend will continue in 2021. Retailers are making online personalization and customer engagement a priority to become the preferred destination for the digital shopper. If you’re getting ready …
Businesses spend $1.3 trillion on 265 billion service calls each year. And 53% of companies expect that to continue, or increase, over the next two years. Organizations now hope they can automate customer service to reduce call center costs while also …
Messaging is the future. It’s already changing the way we interact with friends, coworkers, and the companies with which we do business. Many businesses are integrating messaging into their communication strategies and it will soon become the pri…
Many companies think the transition between their automated systems and human agents is seamless. Yet, nearly 9 out of 10 customers disagree. This is just one of many data points that paint a disturbing picture. The quality customer service that com…
