Guide to Self-Service for B2B Customer Support
Self-service customer support is must-have for any B2B support organization. Customers prefer and even demand it, and the benefits for the company are undeniable: reduce support costs, improve customer satisfaction, and increase efficiency.Th…
The 6 Pieces Of Content Your Company Needs As Growth Fuel
This mini-guide will explain the six pieces of content your team needs to be successful as well as what each piece of content should include and how it should be used.Request Free!
B2B Contact Data Providers
 |
From essential direct dials and email addresses to account intelligence, prospecting solutions empower sales representatives with the information needed to identify, connect with, and transition qualified prospects into sales opportunities.
Download this buyer’s guide of best practices to consider (and red flags to avoid!) while selecting a prospecting solution to support your sales team, including:
|
Driving Customers to Online Self Service Customer Support
Many B2B organizations are still hestitant to make the switch to self-service options. Whether it’s fear of alienating customers, or a reluctancy to change, the time has come to examine the benefits of self-service support for both companies …
The Impact of Direct Dials on Sales Productivity
Often, the sales reps who fail to hit the phones hard, are the ones wondering how they missed their quota. That said, while hitting the phones, not all sales outreach is created equal. Consider the following:It takes 22 minutes to connect using switchb…
How To Do Customer Support Ticket Triage in B2B
 |
Customer support is an essential part of any business, but managing a large volume of support tickets can be similar to juggling fire while balancing on a tightrope. The key is to manage and prioritize customer issues through “ticket triage” which improves efficiency and provides a better experience to your customers while simultaneously reducing support costs. This eBook provides tips and best practices for ticket management in customer support. What You’ll Learn:
|
The Ultimate Guide to B2B Customer Support
Business to Business (B2B) customer support has evolved to become the most important aspect of customer experience. No longer seen as the money pit it once was, providing exceptional customer service can save money, increase efficiency, and contribute …
Tiered Customer Support is Dead!
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.Historically, cu…
Reporting & Metrics to Improve B2B Customer Support
Customer satisfaction is the go-to metric for customer support companies. But is it enough? Of course we want happy customers, because happy customers mean more customers. The problem is that for every 1 customers that complain, 23 will not – they…
