Gone is the binary choice of “buy versus build” that locked centers into frustrating limitations. Now, buyers can have the best of all worlds.
Centers are no longer “call...
In today’s hyper-competitive environment, lacking insights and responses to competitive threats can be fatal. As CIO, you can outpace competition and empower your organization...
With the introduction of Progressive Web Apps and web platform APIs such as persistent storage, payments, geolocation, and push notifications, the web platform is taking...
More applications and servers are moving to the cloud to take advantage of cost savings, scalability, and accessibility. Because of this, you’ve lost some of the visibility...
Learn about the importance of cognitive data to workflows and BPM, how cognitive business operations improve engagements with customers and partners, and how Watson APIs...
APIs have become a strategic necessity for your business. They facilitate agility and innovation. However, the financial incentive associated with this agility is often tempered...
In an age of constant price-cutting and eroding brand loyalty the travel industry continues to struggle with customer satisfaction issues. New technologies, such as mobile...