趋势毫无疑问。专注于新技术是大多数公司的首选。在顶级组织努力通过整合人工智能使体验尽可能引人注目的过程中,个性化起着关键作用。
以下是对于大多数同行来说可作为要务的其他事项:
掌握数字转型和工作流程的能力
跟上不断变化的客户期望和行为
了解并防止安全漏洞和网络威胁
要理清如何安排接下来的重大举措,请阅读...
Digital transformation has moved the service sector from the periphery of enterprise operations (i.e., a necessary cost of doing business) to an increasingly pivotal role...
Study: Manufacturers adapt to digital transformation, new business models and technology.
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Manufacturers are surrounded by the disruptive forces of digital transformation. On one side, the technologies of Industry 4.0 or Smart Manufacturing are transforming production....
This report examines how CIOs are changing themselves and their organizations to ready themselves for the future.
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Many organizations are attempting to undergo digital transformation in an effort to reduce costs, simplify IT, increase business agility and provide a seamless digital...
What does it mean to go through a digital transformation? What does it take? What is important? These questions are at the top of the executive agenda. Digital transformation...
Digital transformation has caused a shift in customer expectations. Customers no longer compare their experience with their latest banking interaction, but rather with their...
Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this...
In the age of customer experience, is it time for a new database?
Introducing the Engagement Database — and why it’s a vital part of your digital transformation.
Digital...