Are you using artificial intelligence (AI), but not sure how to apply it for real bottom-line impact? Join IDG, IBM, and Forrester Research as we explore the topic of AI-enabled …
Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download …
This Forrester Research report examines the current state of popular cloud platforms, including AWS, Azure and Openstack. It also reviews some of the organizations working to set new standards for …
We know many enterprise networking teams still struggle to shift away from their incumbent network infrastructure, even if it’s the right decision for the company. This Forrester Research report addresses …
We know many enterprise networking teams still struggle to shift away from their incumbent network infrastructure, even if it’s the right decision for the company. This Forrester Research report addresses …
Business intelligence needs to be treated as a core capability of a business. Without that, business users may not get what they need from BI – due to insufficient, inaccurate …
Web content management (WCM) isn’t new. But customer demands and expectations are changing. That’s why finding the right WCM solution that supports delivering better digital experiences is important. Forrester Research, …
