Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out – last-minute software upgrades, crashed servers, forgotten passwords....
Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose-built for employee support, companies...
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions...
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes...
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions...
This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied...
Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations...
Customer support and employee support continue to blur as user expectations grow more similar. This convergence and technology enhancements put increased stresses on support...
Customers and employees expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. Download this...
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes...