Enterprise Service Management has become a reliable way to improve organizational performance and outcomes with better service experiences. The opportunity going forward...
Application development and integration have historically been two distinctive IT functions. With separate teams and development practices, it is a challenge for the two...
Find out how Swiss Re, a leading financial services company, replaced 20 service management tools. Download this case study.
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Within the financial services industry, human resource challenges are particularly acute due to rapid changes, regulatory hurdles, and the volume and complexity of both employees...
For most financial services organizations, customer centricity is a priority. This vision starts with transforming your customer service experience – which may not be as...
Find out how the “consumerization” of the employee experience can benefit the financial services industry as it undergoes rapid digital transformation to support a growing...
Many IT security organizations spend too much time navigating manual processes instead of responding to vulnerabilities, which leaves them open to attack. Is the answer...
In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal...
Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from...
Enterprises all over the world are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. CIOs can shift their attention...