In a modern world, with modern customers, Esurance understands that people prefer to receive help differently—whether that’s calling a knowledgeable expert or getting immediate assistance online through live chat. To …
Nuance is honored to have received the #1 ranking among the 10 chatbot/virtual assistant vendors evaluated, earning the ranking of “differentiated” for reporting & analytics; multichannel; security & authentication; Natural …
Protecting access to privileged credentials — the preferred target of cybercriminals and malicious insiders — is rapidly evolving as a must-have compliance requirement. The consequences of non-compliance are millions of …
Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download …
Your people have something to say, but are you really hearing them? Organizations like yours have been putting an increased amount of time and money into employee engagement initiatives, all …
This exclusive whitepaper from Matt Charney, Executive Editor of Recruiting Daily, dives into the challenges faced by modern organizations in gauging employee sentiment and the evolving tools for analysis that …
Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and …
Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital …
Most Americans need to improve their health and employers are looking for ways to improve outcomes and lower cost. Read this report to learn what America’s Healthiest Employers are doing …
Plansource simplifies the complex nature of HR management by using cloud-based technology helps benefits brokers sell benefits packages easily. See how Plansource used AskNicely, integrated with Salesforce, to transform customer …
