In today’s always-on world, IT systems are so interdependent with business operations that even a few minutes of downtime can have big implications — for your productivity,...
As the technology engine powering the business, IT must innovate with new technologies and find new mechanisms and business models for creating value and driving growth....
IT as a Service is the emerging technique that gives technology leaders the flexibility of providing the right set of services to the business. The world of IT is changing...
Technological advances are transforming the way we connect, disrupting the status quo and creating huge turbulence. So how are CIOs managing their way through the mayhem?...
You don’t control your brand anymore. Your customers do.
89% of marketers say they expect to compete primarily on the customer experience by the year 2016 (Gartner)
Whether...
There’s a new rising star in the marketing department: the customer marketer. Long a backwater marketing function responsible for sending customer newsletters and organizing...
Most B2B companies say the customer experience is a priority, but their teams are not prepared or coordinated enough to make this a reality.
It starts with strong alignment...
The rapid growth of Microsoft Office 365 is creating opportunities for IT managers to leverage Exchange Online as an efficient cloud-based email platform. But Office 365...
There is a lot of industry buzz about key performance indicators (KPIs), but most contact centers are only equipped to optimize their KPIs locally. With the increasingly...
Read this eBook to learn ways to increase the efficiency and productivity of your contact center. If yours is an existing contact center with infrastructure that has been...