Good news: the budget and authority to buy strategic technologies – like incentive compensation management (ICM) – that drive your success are being put in your hands. Bad news: because …
Are you deriving the maximum value from a holistic Sales Performance Management (SPM) approach toward your incentive-oriented people, processes, and technologies? Download the new checklist with four key SPM lessons …
This new research report by Peter Ostrow (VP Sales Effectiveness at Aberdeen Group) has endeavored to share peer-driven recommendations for the modern sales leader and sales operations practitioner, around both …
The old ways of implementing security and compliance mandates are no longer acceptable and the risk of high profile breaches has never been greater. Read this white paper and learn …
Today’s digital enterprise runs on a foundation of agile applications and infrastructure designed for rapid, efficient response to dynamic business requirements. This evolving landscape poses significant challenges for IT, however. …
Support executives continue to receive incredible pressure to reduce the cost of delivering support. This pressure, along with the push to deliver outcome-based support, is forcing a certain amount of …
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between …
In an age of constant price-cutting and eroding brand loyalty the travel industry continues to struggle with customer satisfaction issues. New technologies, such as mobile apps, offer the promise of …
A “stifler” limits a CEO’s or CFO’s ability to know what is going on in the organization to make informed, insightful and assertive decisions that drive profitable business growth. There …
The average lifespan of a company has reduced from 61 years in 1958 to 18 years today, and is forecast to decline to 10 years by 2018. For smaller companies, …
