Even with the evolution of technology, a majority of repondents to enterprise professional surveys still prefer telephone calls when solving complex business issues. Given the business-critical nature of voice calls, …
The decision to invest in new technology should never be taken lightly. From calculating ROI to anticipating and negotiating contracts and changes in infrastructure, there are a multitude of factors …
Real-time virtualization is not about bypassing the PSTN—it’s about improving customer interactions. We can adjust processes without being intrusive. Virtualization has allowed us to increase automation, which is ultimately the …
The concept of working from home is becoming increasingly popular, but it can’t be done effectively without unified communications to tie together otherwise disparate tools. Key takeaways: No longer are …
Simply picking a service provider isn’t good enough. You need to be sure that they will provide solutions that address your needs—in the interest of your business processes, as well …
Finding technical talent can be a daunting and challenging task. The culture or size of your company can have an impact on your results, as can your geographic area and …
You’ve managed to piece together the “DREAM TEAM.” Your tech staff works like a well-oiled machine, keeping your company humming and thriving. And then it happens: dissension. For whatever reason, …
Maintaining share of wallet and customer satisfaction in today’s competitive financial services landscape is no easy task. Customer turnover is projected to be at an all time high with up …
IT organizations recognize the strategic importance of cloud computing. Hybrid cloud computing, in particular, is a key enabler of the IT agility demanded by lines of business to drive digital …
In Forrester’s 40-criteria evaluation of online testing platform providers, they identified the eight most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up …
