Clearly, churn rate is a critical metric for any subscription business. But there are also a variety of opinions about how to calculate it. In this white paper, we’ll be focusing on customer churn rate and how to calculate it.Request Free!
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The term “payment ecosystem” typically evokes complexity and confusion among novices and professionals alike. Terminology, networks, and regulations are some of the factors that create and foster this less-than-positive perception. The reality is that payment ecosystems are like a well-oiled machine with many moving parts that rely on each other to operate efficiently. In this white paper, you’ll find out how the ecosystem consists of a network of participants who communicate financial information back and forth. |
For financial services firms, greater customer-centricity means creating innovative products and pricing strategies, capturing new revenue streams and optimising digital channels – all the while proactively managing risk, maximising operational a…
Compliance is big business. The approximate amount of relief to customers from the Customer Finance Protection Bureau, enforcing customer protection laws, is a staggering $10.1 billion (2011-2014). This includes $2.6 billion in restitution to consumers…
Poor customer service is a result of weak knowledge of the customer, or an inability to take a customer-centric approach to service. Banks hold extensive information on their retail customers, but struggle to bring together the knowledge they do have. …
Learn how to transform your entire Finance Function across the board to extract valuable insight, establish enhanced commercial direction, as well as deliver cost benefits and streamline processes – it will ensure you are on the cutting edge in i…
Many retail banks are looking at how they can better leverage the wealth of data they have on customers to create a different model of retail banking that adds sustainable value to their customer relationships.Customers, too, are looking for a more per…
For financial services firms, greater customer-centricity means creating innovative products and pricing strategies, capturing new revenue streams and optimising digital channels – all the while proactively managing risk, maximising operational a…
Compliance is big business. The approximate amount of relief to customers from the Customer Finance Protection Bureau, enforcing customer protection laws, is a staggering $10.1 billion (2011-2014). This includes $2.6 billion in restitution to consumers…
Poor customer service is a result of weak knowledge of the customer, or an inability to take a customer-centric approach to service. Banks hold extensive information on their retail customers, but struggle to bring together the knowledge they do have. …
