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A closer look at the decision and the situations surrounding it show that the industry is eager for the switch to take place soon because it is finding it difficult to maintain...
As the cloud based contact center industry approached the $10.9 billion mark and self-service becomes the new norm, it is time to look back on the evolution of contact centers...
With the Age of Information ushered in by the internet revolution, the era of choice, power and self-dependence has also begun in earnest. This is why the call centers, with...
The days when the instruction of employees on a new CRM application would go on for two weeks are behind us. CRM applications in 2016 and beyond will be as intuitive as possible...