5 Steps to Take the Surprise Factor Out of Marketing
When planning runs inefficiently, it can start to feel like all the work isn’t doing its job: studies show that only 61% of today’s marketers believe their marketing strategy is …
5 Steps to Take the Surprise Factor Out of Marketing
When planning runs inefficiently, it can start to feel like all the work isn’t doing its job: studies show that only 61% of today’s marketers believe their marketing strategy is …
Marketing Effectiveness: Are There Too Many Cooks in Your Kitchen?
Staying on top of all the moving pieces that accompany marketing, planning, and management can be extremely challenging—especially if you lack clear line-of-sight to staff, budgets, priorities, or time lines. …
Overcoming the Omni-Channel Challenge
In a customer-driven economy customers expect to shop, compare, purchase, and consume on their own terms, on their own schedule, through a variety of channels, and on a variety of …
1 Minute Communication – Tips on Getting Your Strongest Message Across in 1 Minute
Good, quick and effective communication deliverance is important as the attention span of people today is decreasing. From each chapter you will learn: About understanding yourself and your message How to use terms that invoke emotions Pay…
1 Minute Communication – Tips on Getting Your Strongest Message Across in 1 Minute
Good, quick and effective communication deliverance is important as the attention span of people today is decreasing. From each chapter you will learn: About understanding yourself and your message How to use terms that invoke emotions Pay…
Digital Reinvention in Action IBV Report
Digital technologies have redefined how people live. Technology is already changing traditional industry structures and economics and is reinterpreting what it means to be a customer and a citizen. To …
Mobile: Design to Succeed or Designed To Fail
The mobile ecosystem is constantly evolving to satisfy users’ demands for fast, attractive, effective mobile applications and experiences. Mobile offers here-and-now data that can transform user experience – creating more …
How to Select the Right Remote Support Tool
A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support …
ON-Demand Webinar: Top Trends & Technology Impacting Customer Service in 2017
In research conducted by HDI and Robert Half Technology on the technical support center of the future, the key is passion for supporting customers and with social intelligence—a human connection …
