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October 2018

IT Operations / Research / White Papers

DRIVING ROI: The business case for adding a complete ediscovery management solution

THE RESULTS ARE IN: AN ALMOST 400% ROI Reap the rewards of in-house ediscovery management. If you’re still outsourcing or doing manual processing and document review, it’s time to upgrade. …

B2B Expert's Blog

Trending: The Rise of Virtual Assistants and the Virtual Workforce (Infographic)

Over the last 10 years or more, the notions of work being described as a “9 to 5 job at the office” have been “debunked.” Thanks to the ever-connected world, …

Enterprise IT

The 8 Criteria for Enterprise-Grade Communications as a Service

Download the white paper The 8 Criteria for Enterprise-Grade Communications as a Service to determine whether or not your communications provider is equipped to offer an enterprise-grade communications solution. 8×8 shares full technical detail…

Enterprise IT

How Communications Platforms Drive Customer Engagement

Today’s customers value the customer experience above all else, and bad customer service costs money. Very few companies have built their communications infrastructure to drive best-in-class customer experiences. Organizations that still use trad…

Enterprise IT

Rethinking Retail: Pulling the Plug on Disconnected Communications

The result? One system of engagement that relieves customer frustrations, and boosts employee productivity and customer engagement. Watch the on-demand webinar to join learn how the disjointed structure of legacy communications can lead to a disconn…

Enterprise IT

8×8’s Enterprise Engagement Management Platform: Moving Toward an Integrated Approach

The key benefits of a One Cloud Solution for phone, meetings, collaboration and contact center include: improved ROI, faster time to resolution and higher customer satisfaction. The International Data Corporation (IDC) — a premier IT, telecomm…

Enterprise IT

Your Communications System is Determining Your Future. Do you Know How It’s Performing?

Empower your employees to innovate, respond and serve customers with actionable insights and the tools to: Create valuable moments of customer engagement Transform your company’s communications to deliver exceptional customer service Bo…

Enterprise IT

Maximize Contact Center Performance With Unified Communications

Research from Aberdeen finds that businesses integrating communications across the entire company achieve 2.4 times greater revenue growth rate year-over-year. Unifying all internal and customer-facing departments under one common platform that co…

Enterprise IT

Analysis of Cloud Communications VoIP Quality Under Normal and Adverse Network Conditions

The Tolly Group, a leading global provider of third-party validation and certification services, tested the voice quality of 4 different services across a variety of normal and adverse conditions. They subjected the services to packet loss, jitter (del…

Enterprise IT

How an Executive MBA program impacts your career — and your life

In this short webcast, our expert panel will share: How an MBA works in the executive education arena Various types of MBA programs The professional benefits of an Executive MBA program Personal experiences from TCU Neeley EMBA alumni …

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