Ask companies about being competitive and all roads lead back to providing an exceptional customer experience. But creating that experience means expanding on the traditional definition of customer service to encompass every aspect of a company’s…
Customers today are demanding service on their own terms and time. To adjust to this new reality, customer service organizations are rethinking their technology, data, and operations.Request Free!
This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It provides a framework to help readers evaluate the potential benefits and costs of investing in the solution.Re…
In the global marketplace, people can work practically anywhere and anytime. Virtual teams cut across the boundaries of time, space, culture, and sometimes even organizations. Rising costs, global locations, and advances in technology are top reasons w…
In the global marketplace, people can work practically anywhere and anytime. Virtual teams cut across the boundaries of time, space, culture, and sometimes even organizations. Rising costs, global locations, and advances in technology are top reasons w…
When employees suffer from chronic musculoskeletal pain, surgeries and pain medication are often overutilized, causing medical claims costs to rise. When an employer can offer alternative options that don’t include unnecessary surgeries or proced…
IT Managers face growing demands of improving their ability to scale to deliver increasingly distributed IT resources to their applications and stakeholders. High capex costs and the manual process of meeting capacity growth using traditional infrastru…
Join EMA Research and VeloCloud, now part of VMware, for a live webinar that will explore how enterprises are driving toward self-healing networks with AIOps solutions and transforming network operations.Request Free!
Successful ERP implementations are very common and require patience, professionalism, and persistence. This short whitepaper provides you five steps to guide the selection and implementation of your ERP. Request Free!
Early payments can be a win-win for both your AP department and suppliers. By offering your suppliers an early payment option, you strengthen your supplier relationships by improving their cash flow, while you generate revenue from those early payment …
