The 2020 State of Software Delivery

What does a high-performing software delivery team look like? We analyzed over 55 million data points from more than 44,000 organizations and 160,000 projects on CircleCI to find out how teams can set meaningful goals, and share first-ever data-backed …

Six Must-Have Components for a Modern IVR

Even today, voice remains the most vital customer service channel. In fact, during the early months of the pandemic, businesses around the world experienced a 40% increase in voice calls. And while digital transformation is underway, having an effectiv…