The Surprising Fragility Of Procurement Decisions

Procurement teams pride themselves on running strong, defensible processes and selecting compliant and high-value suppliers. But what if there were hidden weaknesses lurking just below the surface of most RFP or bid award decisions? What if seemingl…

The State of Social Customer Support in 2018

Remember when social media was the young upstart of the customer care channels and voice was still king? Way back in the good old days of the early 2010s…  It seems like a lifetime ago that we were asking ourselves how to handle customers i…

Position Your Business For Success With Fiber

As you think about the future of your business, don’t forget how your internet service plays a part. An investment in fiber optics is something you need to consider if you’re planning for any type of growth for your company.Request Free!