The new era has had a significant impact on the way that companies interact with customers. Many traditional customer service functions are automated. Customers are able to self-serve through websites …
Just when you thought you had managed to train your employees to spot and avoid phishing attacks, along comes another fishy email scheme: whaling. Teaching your employees to spot these …
When it comes to landing your dream job, studies have indicated that being emotionally intelligent is now more important than your actual intelligence. Employers have revealed that being able to …
One of the top gripes companies have on a consistent basis is that their sales team is not selling. To fix that, you need to ask a clarifying question, “Do …
Account-based marketing (ABM) is a personalized, custom approach to a dedicated book of a business. Most SMB and enterprises use this marketing strategy to close new business and up-sell existing …
Phishing is an attempt, usually via e-mail, to trick people into revealing sensitive information like usernames, passwords, and credit card data by pretending to be a bank or some other …
Take a good look back in time – 10 to 20 years in the past – and you will see the unmistakable positive influence that outsourcing has brought to the …
From a testing point of view, Rich Internet Applications (RIA’s) pose significant challenges due to complex multilayer architecture. One of the most difficult challenges from the point of view of …
In the constant struggle between budget and innovation, more companies are feeling pressure as the business world moves forward in the digital age. Core software systems are certainly no exception, but the real question isn’t …
When it comes to finding the right person to fill your next key role, don’t make the mistake of trying to find the “perfect” candidate for the job. Just because …
