Build a Bot Series: AI and the Customer Experience Evolution
Thursday, August 9, 2018 – North America @ 2 p.m. ET / 11 a.m. PT Customer experience is on the brink of an evolution—with artificial intelligence (AI) development being built …
Smarter CX: Busting 3 Common Myths of Customer Experience
“Customer experience (CX)” has become a catchall for many technologies, solutions, and concepts. In the scramble to jump on the CX bandwagon, many businesses have lost sight of the ultimate …
3 Competitive Pressures Driving Digital Commerce Strategy
As you know, today’s commerce landscape is increasingly complex and competitive. Every day, you face new challenges—from growing customer demands to changes in technology to improvements in infrastructure. The commerce …
The Executive’s Handbook to Modern Digital Commerce
In the last ten years, digital commerce has changed. Mobile exploded. Technology evolved. Innovative organizations created extraordinary digital commerce experiences, which in turn heightened customer expectations across the board. With …
Stop Making Customers Wait: Deliver Next-Gen Field Service
We live in a fast-paced society where timing is everything. Most customers measure good service by how service providers value their time. If your business doesn’t consistently deliver high-quality field …
How to Transform the Buying Experience? Focus on Your Customers’ Success
In recent years, the vast majority of business leaders say they want to differentiate based on great customer experiences. But marketing and sales organizations have lagged behind, especially in business-to-business …
eBook: Blended AI for Customer Experience
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand …
Forrester Report: 2018 Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human
Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download …
In the Age of Customer Experience, Isn’t It Time for a New Database?
In the age of customer experience, is it time for a new database? Introducing the Engagement Database — and why it’s a vital part of your digital transformation. Digital transformation …
3 Competitive Pressures Driving Digital Commerce Strategy
As you know, today’s commerce landscape is increasingly complex and competitive. Every day, you face new challenges—from growing customer demands to changes in technology to improvements in infrastructure. The commerce …
