Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
How Performance Enablement Prevents Employee Turnover
Insights from the Betterworks 2022 State of Performance Enablement Report As an HR professional navigating the Great Resignation, continued employee turnover is inevitable. Our recent research suggests that some portion …
6 Keys to Better Performance Enablement
Evolving performance management to meet the challenges of today’s workplace. Today’s employees expect to take an active role in their own development. They want to synthesize career and personal development …
The ROI of Personal Connections
75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real impact on …
Turn More Callers Into Customers
Did you know that 74% of consumers say they are likely to choose another business after a poor phone experience? When the phone rings, are you building relationships or driving …
Supercharge Your Growth
Are you ready to supercharge growth for your business? In this stress-free guide, you’ll learn how a virtual receptionist solution like Ruby makes it easy for you to: Optimize your …
10 Ways Cisco Delivers XDR Capabilities Today
With so many definitions and acronyms related to threat detection, it’s important to fully understand what each term means, and then determine if that type of solution is robust enough …
ESG eBook: SOC Modernization and the Role of XDR
Security operations demand massive scale to collect, process, analyze, and act upon massive amounts of data. Early XDR was anchored to two primary data sources: endpoints and networks. While this …
7 Questions to Ask Every Vulnerability Management Vendor
This ebook is your guide to measuring and testing a vendor’s performance and effectiveness.
Secure Shadow IT
An astonishing 98% of cloud services are adopted without any IT oversight. And when your employees act as their own tech professionals to use their favorite chat, cloud storage, and …
