eBook: Your Definitive IVR Playbook
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At …
eBook: 7 Steps for Delivering Next-Generation Digital Customer Service
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in …
eBook: The Truth About Cloud in Small Contact Centers
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud …
Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better …
Executive Brief: Ten Reasons To Choose PureCloud by Genesys
Whether you want to replace a legacy contact center solution or you’re transforming your customer experience strategy, PureCloud by Genesys delivers fast results and helps you deliver next-generation customer experiences. …
See How PureCloud Makes Customer Relationships Simple
Customer relationships are complex. But they don’t have to be. You need a simple, future-proof way to connect your business to your customers and your employees to each other. Right …
Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America
Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact center solutions …
Frost & Sullivan: Are You Delivering Exceptional Customer Experience?
Small and mid-sized businesses are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn …
Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center …
PureCloud Competitive Advantages
PureCloud by Genesys is a unified all-in-one customer engagement and employee collaboration solution that is intuitive, easy to use and deploys rapidly. It is designed to help you deliver consistent, …
