Marketing Technology Decision in a Data-Driven World
The recent onslaught of evolving commercial technology and the massive volume of data that has come with it has put the customer right at the center of everything. Customers are …
Forbes – Breaking Down the Marketing Silos: The Key to Consistently Achieving Customer Satisfaction and Improving your Bottom Line
How can the 21st century CMO create a cohesive, creative and streamlined marketing department that delivers a better product and message to the customer, leading to an ideal customer experience? …
2015 Gartner Magic Quadrant for Multichannel Campaign Management
Download the 2015 Gartner Magic Quadrant for Multichannel Campaign Management report to learn how to orchestrate company communications and marketing offers to customer segments across channels, such as websites, mobile, …
The Alignment of Customer and Support Expectations
Support organizations are implementing new technologies and processes to better connect customers with technical support teams. However, most organizations admit they’re not proactively aligning their priorities with their customers’ expectations. Are the needs …
The Truth about Customer Experience
This article from the Harvard Business Review shows how organizations that are able to skillfully manage the entire customer journey, versus just the typically emphasized touchpoints, reap enormous benefits. These …
The State of Support Services 2014
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support …
3 Must-Haves for Rugged Devices
A rugged notebook or tablet is just one piece of a mobile solution for highly demanding, tough work environments. When combined with the right level of support, security, and manageability, …
Rugged Laptops Deliver Reliability, Security in Harsh Work Environments
What factors do you consider when deciding if the time has come to upgrade your mobile employees’ laptop or notebook? What about employees with notebooks that are used in extreme …
Seattle Children’s Accelerates Citrix Login Times by 500% with Cross-Tier Insight
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. With ExtraHop, the IT team at Seattle Children’s accelerated Citrix launch times by 500%. “I’ve …
10 Ways Wire Data Can Help You Conquer IT Complexity
This white paper from Slashdot Media explains the value of wire data in practical, simple-to-understand terms. With a robust wire data analytics solution, IT teams can automatically detect problems across …
