In response to the pandemic and rapidly changing customer demands, contact centers have undergone a decade’s worth of transformation in the past two years. That does not, however, mean we can take the next few years off. The hybridization of the workfo…
The disruption of traditional business models has placed challenging demands on support organizations of today. The inefficiency of traditional, siloed tech stacks has further made it imperative for support and self-service functions to build new muscl…
For Microsoft Dynamics 365 Business Central (Business Central) customers looking to add robust time and expense management capabilities to their accounting solution, DATABASICS provides a full integration. DATABASICS and Business Central are simply …
Cloud adoption continues to accelerate. More and more organizations are recognizing the business value and efficiencies of running compute workloads and data storage needs to the cloud. But cloud computing requires cloud security to effectively measure…
Read the eBook to understand the four stages of vulnerability remediation maturity: Reactive; Data-driven; Orchestrated; Transformative. Learn the behaviors and benefits of each stage starting with risk-based vulnerability aggregation and prioritizatio…
Eighty-six percent of enterprise IT and security executives surveyed rely on third-party vulnerability severity data to prioritize vulnerabilities with an additional 70% relying on third-party threat intelligence. This underscores a concerning trend id…
The number of newly disclosed vulnerabilities has been growing for more than a decade and the emergence of cloud-native infrastructure has only escalated the pace. With so many new vulnerabilities to fix, dozens of free and open-source tools are availa…
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal k…
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies – ensuring every employee can find the required information as and when they need it…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
