Genetic services such as genetic counseling and testing are an essential piece of proactive and patient-specific quality healthcare. These services play an important role across clinical specialties—from oncology, where early-stage detection impr…
In the run-up to 2023, the specter of potential fraud haunted several narratives. It swirled throughout the crypto sector, surfacing in the wake of the bankruptcies of FTX and Celsius. Discover how banks are combating fraud and the challenges financial…
Converge Technology Solutions and Riverbed provide digital workplace and network teams the insight into device performance, actual user experience, network bandwidth, and cloud traffic to intelligently reduce costs without harming the business. …
The digital experience is now the primary way employees interact with their employers. The pervasive shift to remote work has placed more pressure than ever on enterprise IT teams to deliver a positive digital experience to employees. However, many IT …
The workplace continues to transform. With a more volatile job market, hybrid work on the rise, workers focusing on mental health, and many staff reluctant to commute to the office, management’s behavior, policies, and procedures are under heavy …
For CRE professionals and corporate enterprise security leaders, cloud-based access control is a mission-critical platform that is cyber secure and enables remote access from anywhere at any time. It paves the way for continuous improvement and global …
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
With the pandemic shifting how so many workplaces function, facilities managers have seen a growing list of responsibilities in the past three years. In addition to rethinking real estate and office space design to accommodate changing work models, int…
