Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is ba…
This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the abi…
It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, it’s important to know whether new software is worth the tr…
Once “early stage” challenges are behind them, distributors have to think about scaling up, strategically expanding their markets, increasing sales and building their customer bases to the point of profitability (and beyond).To support this mission, so…
The right pricing strategy is a critical component that companies can’t afford to overlook and is one of the most important aspects of maintaining profitability in wholesale distribution. Add the rigors of B2B online selling, the distributor’s role as …
“For us, it was a lot of work, stress, and process that had very little output benefit for the associates,” said Rob McClellan, chief technology officer at SmartPak. Reviews were inaccurate and slow, and goals were backwards-looking inst…
Celmatix, a New York-based next-gen women’s health company was losing time and productivity from high administrative demands before they decided to streamline performance management with Reflektive. In their first year with Reflektive: 7…
Today, 72% of people trust online reviews just as much as a personal recommendation. With more and more people researching businesses online, it may come off as a red flag to potential new patients if there are no reviews available. Download this…
It’s no surprise that over 85% of searchers do not go past the first page of search results. Download this free whitepaper to get expert advice on how to get found easier and faster by prospective patients online! You’ll learn about: …
Often neglected, patient retention is a highly profitable aspect of your dental practice’s marketing efforts. You must maintain a seamless experience from the moment they arrive on your website, through to their first and continued visits to y…
