There are many metric goals for a call center. Some of these metrics are captured in the phone system, others require additional systems or processes to collect data, and others require that you marry up the data from multiple systems to give you a hol…
There are many metric goals for a call center. Some of these metrics are captured in the phone system, others require additional systems or processes to collect data, and others require that you marry up the data from multiple systems to give you a hol…
Most Accounts Payable (AP) departments are so consumed with paying invoices that they don’t have time to consider doing things differently than they’ve always been done. For 43% of webinar attendees, that means paying the majority of vendors with…
Mark Brousseau, leading analyst and researcher of business process automation, and EML’s Ben Bianchino team up to answer common questions AP professionals have on AP trends, including how to move away from manual and semi-automated payment processes to…
Are production environments embracing Industrial Internet of Things (IIoT) technology? Engineering.com surveyed 226 manufacturing professionals to find out. This webinar will present the results of the research report and provide …
Are production environments embracing Industrial Internet of Things (IIoT) technology? Engineering.com surveyed 226 manufacturing professionals to find out. This webinar will present the results of the research report and provide …
In a recent survey of marketers, 56% said that influencer marketing is a "new/unproven channel" that is a challenge for their organization. Fair enough. Except with think influencer marketing is fairly easy to prove out. In fact, we’ve mea…
In nine highly readable chapters, we’ll cover a wide range of topics that everyone starting out in UX design should know. Each chapter acts as a mini crash course, introducing key concepts, best practices, and guidelines. At the end of each chapt…
Untreated hearing loss comes at a high price…for their members. This white paper explores why voluntary benefits have grown in popularity and whether a hearing program makes sense for health insurance companies. This special report addresses the fol…
The advantage of NetSuite is that it brings a complete solution to the midmarket, which includes financial modules, order management, supply chain management, demand planning, procurement, inventory management, human resource management, CRM, and comme…
