Singapore Firms and Hybrid Work

Organizations in Singapore transitioning towards a hybrid work model now can tap a wider talent pool, but they also will need to address gaps it can create, such as employee inequity and disjointed collaboration. The move to hybrid work further off…

Hedging 101 for Credit Unions

In the business of buying and selling assets, hedging can be used as a vehicle to mitigate risk, oftentimes in the secondary mortgage market. But using hedging as a tactic to mitigate risk when selling a mortgage loan can seem a daunting process to und…

IT’s Role in Digital CX 2022

To gain a perspective on how companies and CX professionals are adapting to the sudden shift in digital technology, Omdia conducted a survey in January 2022 of 230 North American CX professionals. The objectives were to uncover: the technologi…