2017 UPS Pulse of the Online Shopper Study-Digital Evolution

Download this study to gain insight in to:

  • The Digital Experience
    • An excellent customer experience is paramount across all channels and a must for today’s retailers. Discover what shoppers think about digital channels in the convergence of online and in-store as the quality of the customer experience takes priority.
  • Search Dynamics
    • Optimizing your digital channels to enable consumer searches is key considering the growth of online shopping. Find out the dynamics and preferences of online shoppers’ browse and buy behavior.
  • Research and Purchase Insights
    • Accelerated interest by shoppers for online research and purchase are driving future retail growth. Get up to speed on preferred devices and channels in the digital evolution.

Request Free!

2017 UPS Pulse of the Online Shopper-A Mobile Mindset

Mobile matters more than ever for consumers and retailers as it’s projected to become a $250 billion market by 2020, with U.S. mobile retail sales accounting for 48.5% of retail e-commerce sales.1 As of November, 2016, more users are accessing the internet from mobile devices than desktop computers2 which is an unprecedented shift already having a significant impact on shopping.

In terms of discretionary spending, mobile commerce (m-commerce) growth is far outpacing e-commerce and brick-and-mortar.3 Over the past five years shoppers have simply become more comfortable using their mobile devices to research and buy online resulting in more time and money channeled via m-commerce. The projections for continued growth in m-commerce make it essential that retailers of all sizes be properly positioned to provide an optimal experience via mobile devices.

  1. Mobile Business Insights, Mobile Commerce Trends: Retail in 2017, 2018 and Beyond, 12/6/16
  2. Techcrunch.com, Mobile internet use passes desktop for the first time, study finds, 11/1/16
  3. eMarketer.com, US Retail Mcommerce Sales reporting, 1/1/16

Request Free!

Demystifying Personalization

Many approach personalization with a flawed segmentation framework, aspiring to creating a “segment of one”.

Imagine you are offering ice cream to a stadium of fans. In the flawed “segment of one” model you’d have to create a customized flavor of ice cream for each person. Yikes!

True 1-to-1 personalization is something different, and it is achievable. Get your copy of the Demystifying Personalization to find out more.

Request Free!