Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between …
Companies using live chat as part of customer interactions enjoy superior results than those who don’t. These results span cost reduction, revenue growth, and most importantly, customer satisfaction. This Aberdeen …
ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape. This MarketPulse will provide contact center …
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between …
This infographic provides a glimpse of the global insights gathered in the Effective Mobile Engagement research report and highlights the current state of mobile engagement, what mobile engagement is “worth”, …
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. In this research by Aberdeen Group, you’ll learn how companies using live chat …
Customers today are more connected, complex and demanding than ever before, and providing a consistent mobile experience across channels is a challenge. To remain competitive, businesses must quickly and effectively …
Adapting Live Chat and Remote Support for the Connected, Multi-Channel European Customer Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when …
