Live Chat Performance Benchmarking Report
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new...
Live Chat: The Gift That Keeps on Giving
Companies using live chat as part of customer interactions enjoy superior results than those who don’t. These results span cost reduction, revenue growth, and most importantly,...
ICMI “Is Your Contact Center Ready for the Peak Season” MarketPulse Report
ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape. This MarketPulse will...
Live Chat Performance Benchmarks
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new...
Wake Up and Engage! Mobile Engagement is Worth Billions
This infographic provides a glimpse of the global insights gathered in the Effective Mobile Engagement research report and highlights the current state of mobile engagement,...
Five Ways Live Chat Boosts Company Performance
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. In this research by Aberdeen Group, you’ll learn how companies...
Are You Mobile-Minded Enough to Keep Your Customers Happy?
Customers today are more connected, complex and demanding than ever before, and providing a consistent mobile experience across channels is a challenge. To remain competitive,...
Where Contact Centers Are Missing the Mark with Customer Care
Adapting Live Chat and Remote Support for the Connected, Multi-Channel European Customer
Today’s multi-device, digital customers have higher expectations for customer service...
