Circles of Trust: Use Mobile to Engage Better
With a world of information and accessibility in their pockets, customers can engage with a brand whenever and wherever they want. This flexibility has made mobile technology...
The Importance of Technology in Customer Engagement
It’s an irrefutable fact that consumer engagement is crucial for business survival. If your company’s eventual objective is to be successful then your consumer...
Roadmap to Modern (RTM) Customer Service
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience...
Your Brand Sux: Turning Social Sentiment into Opportunity
Coming from a global company that just underwent one of the biggest branding overhauls of the century, we know how hard it is to build a brand—and to face the critics of...
The Tools You Need to Build Relationships & Drive Revenue
To be successful in today’s era of data-driven marketing, marketers need to interact with customers in real-time and on the customer’s terms. This requires blending offline...
Teradata 2015 Global Data-Driven Marketing Survey
Get the Inside Scoop on Data-Driven Marketing from 1,500 Global Marketers
Explore the State of Data-Driven Marketing and the Power of Individualized Insights
Our 2015 global...
The Truth about Customer Experience
This article from the Harvard Business Review shows how organizations that are able to skillfully manage the entire customer journey, versus just the typically emphasized...
Why Everyone Needs to Own Customer Experience in the Application Economy
Today, because most interactions are digital, the application experiences you deliver to your customers are often the most important experiences they’ll have when doing...
Seamless Engagement for Midsize Companies
How well connected are you? That’s the challenge in today’s mobile, virtual business landscape as companies strive for consistent communications between the...
Fabric Connect Customer Experience Research
This independent research investigates the impact Avaya’s networking technology (Fabric Connect) has had on its customer base; it shows that performance indicators...
