Solving the O365 Mobility Puzzle
If you’re migrating from an existing on-premise Exchange environment — or setting up Office 365 for a new set of users — you’ll need to address how to handle users …
Empowering the Workforce
To help your enterprise achieve optimal productivity, you need to help people work smarter, faster, and more easily. This includes empowering people with intuitive access to the IT services, knowledge, …
Magic Quadrant for Multichannel Campaign Management
Once again, Gartner recognizes Adobe as a Leader in its Magic Quadrant for Multichannel Campaign Management (MCCM)* based on our ability to execute and completeness of vision. Read the report …
Why Traditional ESPs Aren’t Cutting It for Email Marketers
Download a new report from Adobe and the Direct Marketing Association (DMA) to learn how you can free yourself from traditional email constraints to create more effective campaigns. Based on …
The Future Of Email Hinges On Context
Download this January, 2015 report to learn how you can evolve your email marketing practices and boost your business results. You’ll learn why today’s consumers ignore traditional emails — and …
The Changing Landscape for Customer Support and CRM
Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, …
Roadmap to Modern (RTM) Customer Service
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score …
Contact Centers Must Go Digital Or Die
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, …
Faster, More Accurate Decisions with IT Operations Analytics
The rise of the digital enterprise has created an explosion of valuable, yet unharnessed data for IT organizations. Traditional IT tools and processes, founded on the notion of control and …
Forrester Study: Capacity Management Benefits for the Cloud
In this study conducted by Forrester Consulting and commissioned by BMC, you’ll find out why 93% of US and UK IT decision-makers surveyed consider capacity management important or very important …
