Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies, advanced technologies now form the core of the modern customer service …
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
The odds were stacked against the Avengers. If you or your family is a MCU fan you know that Doctor Strange’s plan hinges on a specific combination of heroes surviving both the snap and eventually coming back to beat Thanos. After all, he had travelled…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
Nothing gets on your customers’ nerves more than having to wait for your service reps to address their concerns. The longer they wait, the higher will be the level of frustration. Bear in mind that new-age customers aren’t exactly known for…
The pandemic has changed how we learn. As businesses all over the world pivoted to remote working models, they recognized the need and value of remote skills training models as well. Synchronous learning is not a sufficiently effective method to …
The pandemic has changed how we learn. As businesses all over the world pivoted to remote working models, they recognized the need and value of remote skills training models as well. Synchronous learning is not a sufficiently effective method to …
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies – ensuring every employee can find the required information as and when they need it…
Chatbots were once touted as the heroes of the on-demand economy and quick service interactions. They were considered futuristic and an asset for B2B enterprises. The enthusiasm, it seems, was premature and their success rate continues to be a matter o…
As your business scales, creating & managing knowledge becomes a significant challenge. Your organization needs to adopt a way through which knowledge can be easily captured and reused at scale. KCS Enabler makes that possible. It simplifies KCS…
