Customer relationships are built on trust—a process that begins with the first phone call. If a potential or current client is unable to reach a real person, or catches you at a bad moment, those poor experiences can damage trust. Having a real person answering your phone not only delivers a great experience for your callers, it creates a personal connection, builds trust, and increases the likelihood of repeat business.
A virtual receptionist is a great addition to your customer service strategy, ensuring every call is answered promptly and professionally by someone skilled in creating personal connections. This guide provides an overview of virtual receptionist services, and outlines features useful for small businesses, including:
- Customized call handling based on type of call
- Ability to make temporary changes to your call handling on the fly
- Options for receiving messages (e.g. Email, text, both)
- Handling frequently asked questions and customer intake
