Virtual Roundtable: Modernising Contact Centres with AI for Cost and Scalability

How do you balance cost savings whilst maintaining a personal and empathetic customer experience? What tools are available to streamline agent workflows?  Are there cost-effective ways to scale contact centre operations?

From leveraging predictive analytics, to using NLP to enhance call routing, the possibilities for AI in the workplace are seemingly endless. You're invited to take one of the 15 seats at our upcoming roundtable to connect with other digital transformation and CX visionaries to work out what really matters in the contact centre, and dive into challenge problems and ambiguous questions that arise.

When: June 1, 2023, 15;00-16:00 CEST
What: Modernising Contact Centres with AI for Cost and Scalability Roundtable 

Chaired by AI Business' editorial director Chuck Martin, with input from omnichannel expert Dennis Parker and Avdyl Haxha and the SMEs they work with, this is your chance to get actionable tactics and feedback from the minds of other industry professionals.

Why attend a roundtable?

The VisionAIres executive roundtable program facilitates meaningful cross-industry conversations.

Participating in a roundtable discussions provides an opportunity to engage with fellow customer experience experts and learn directly from their experiences. By sharing best practices, exploring cross-industry problems, and discussing the latest tools and technologies, you'll gain valuable insights and inspiration to help you optimize your contact centre operations.

Plus, with immediate feedback to your questions - under Chatham House rules - you can be sure you'll walk away with actionable ideas to put into practice right away.



Request Free!