eBook: Top 5 Use Cases For Cisco Umbrella
The workplace has evolved, introducing a new and complex set of IT security, compliance, data protection, and regulations challenges. To keep your team and organization protected, you need a way …
Best Practices: Optimizing Your Infographics for Better SEO & Increased Engagement
If you’ve been following the latest trends in digital marketing, you know that visual content is quickly becoming the most popular content type in the online world. Because it is …
5 Ways to Boost Teacher Retention Through Better PD
Nearly 8 percent of teachers leave the field every year, most of them before reaching the age of retirement. Many factors are responsible for this attrition, but research suggests a lack of teacher preparation, mentoring, and support are key contributo…
The New Teacher Survival Toolkit: Time Management and Communication Tips to Survive and Thrive
From planning engaging lessons to posting grades online — and all the responsibilities in between — even the most veteran teachers can feel overwhelmed. And no wonder, there’s a lot at stake. But with support and guidance, teachers ca…
4 Ways to Bring the Delight, Cost-Efficiency, and Security of Online Experiences to Your Contact Center
If security and customer experience is a balancing act, then why do contact centers have both the most fraud (61% of all organizational fraud losses, according to Aite Group) and the worst user experiences? Short answer: old technology and even olde…
How One of the World’s Largest Credit Unions Halved Its Contact Center Fraud, Enhanced the Customer Care Experience, and Saved Millions in the Process
In this revealing case study, one of America’s largest credit unions tells the story of an overwhelmingly positive mobile, web, and contact center transformation—with cross-channel biometric authentication from Daon at its core. In addit…
4 Ways to Bring the Delight, Cost-Efficiency, and Security of Online Experiences to Your Contact Center
If security and customer experience is a balancing act, then why do contact centers have both the most fraud (61% of all organizational fraud losses, according to Aite Group) and the worst user experiences? Short answer: old technology and even olde…
How One of the World’s Largest Credit Unions Halved Its Contact Center Fraud, Enhanced the Customer Care Experience, and Saved Millions in the Process
In this revealing case study, one of America’s largest credit unions tells the story of an overwhelmingly positive mobile, web, and contact center transformation—with cross-channel biometric authentication from Daon at its core. In addit…
Digitalize REN and ISS to Improve Compliance and Interline Settlements
From delayed settlement cycles to rising overcharge claims, minimal access to data, and manual effort being poured into dispute resolutions – railroads engaging with partner carriers in interline settlements today face various challenges that impact re…
2019 Turkey 5 Amazon Advertising Analysis
In 2019, Amazon advertisers spent 92% more during the "Turkey 5" compared to the prior four Thursday through Monday periods. At the same time, cost-per-clicks (CPC) across the site grew only 12% from those weeks directly prior to Thanksg…
