As you know, social media has changed how companies market, advertise, and communicate. Instead of relying solely on traditional campaigns, they’re creating empowered...
Social media has changed how companies market, advertise, and communicate. Instead of relying solely on traditional campaigns, they’re creating empowered advocates...
According to research by Brigade Group, 50% of new hires never meet their quota. Given how much time, effort and cost goes into recruiting the right people, that’s shocking....
In this ebook, you will find tips and tricks used by customer-obsessed companies to prepare their reps to deliver a best in class customer experience. This includes...
Sales reps who receive just three hours of coaching a month increase their average close rate by 70%. It's a pretty compelling reason to coach. But if you need some help putting...
Sure, you produce great content, but if prospects aren’t seeing your content, who cares?
If you’ve ever run into this problem, or simply want to get more bang for your...
In the past, simply having a presence on social media was enough for many companies. But social networking sites are changing, and so are buyers. Potential customers want...
So you’re ready to start an employee advocacy program? Before diving in, first test the waters with a pilot program. Launching a pilot program with a select subset of...
Learn a simple step-by-step process to write your own book that you can publish as a digital book you can sell or offer as a lead magnet to gather emails, at the beginning...
Before you sign that contract, due diligence is required to make sure it’s the right fit. The contact center RFP is essential, of course, but the contact center site...